Workplace communication and collaboration startup Slack is putting the user first with their new SAAS pricing model – giving credit for reduced use of their service.
Because it’s not the norm yet, good user-centricity can still surprise and delight and in this article Steven Forth describes exactly that result arising from Slack’s new policy.
I was surprised and delighted to be working with a company that automatically gave me a credit for reduced use. It makes me more loyal to Slack, and more willing to commit to higher levels of subscription, as I trust they will be flexible and act in my best interests. [Emphasis mine – D]
It’s the Age of the Customer and companies who put their customers first will engender greater loyalty and trust. Slack have set the bar at a new level and I look forward to seeing more companies realise the value of delightful initiatives like this; it would be nice to see increasing competition over who can provide the most value to their customers.